![]() ![]() You’re likely already paying a lot of money to have a secure internet connection. This encryption protects your privacy and enhances data security. ![]() What is a VPN?Ī Virtual Private Network (VPN) lets you access the internet through an encrypted tunnel. We delved into the provider’s offerings in this CyberGhost VPN review to see if its features live up to its reputation. It stands alongside renowned providers like ExpressVPN, Surfshark, and Private Internet Access, with blazing speeds, strong security measures, and optimized servers for streaming, gaming, and torrenting. You need to pick one that provides fast speeds without compromising on security or privacy.ĬyberGhost is one of the most highly-rated VPNs today, thanks to its lengthy feature list and affordable pricing. It’s become an essential tool for many online users.īut just because you need a VPN doesn’t mean you should select the first one that pops up on Google or the Play Store. There’s also a “News” section where you can find updates regarding bugs and server unavailability.A VPN protects your online privacy and keeps prying eyes from accessing your data. Moreover, typical technical issues that may arise are discussed, and a FAQs section provides answers to common questions. In addition to the super helpful customer support, CyberGhost’s website also features extensive online documentation to help you set up and use the program. When you initiate a chat, you get to choose between English, German, French, and Romanian. Support is available around the clock, and the friendly representatives usually answer customer inquiries quickly. To contact customer service, you can either submit a support ticket directly via the client portal or use the chat function on the CyberGhost website if you’re in a hurry. While excellent customer service is practically unheard of in the VPN world, CyberGhost is among the few exceptions. However, if you get stuck using it, you can contact the provider’s customer service. The CyberGhost VPN client is mostly self-explanatory and easy to navigate and use. However, CyberGhost VPN insists that the change in ownership doesn’t affect their modus operandi and that they’ll continue to operate independently of their parent company. It even later rebranded as Kape in an attempt to distance itself from its past activities. More worryingly, however, Crossrider is somewhat notorious for its questionable use of shady software and ad-ware in the past. ![]() The fact that a VPN provider was sold to an ad tech company that makes money off gaining user data is enough to raise a few eyebrows.Īdditionally, it’s registered in the UK, which is subject to data retention laws. In 2017, CyberGhost was acquired by an Israeli ad tech company called Crossrider (now Kape Technologies). That said, the provider’s ownership history is a little bit troubling. Plus, the provider offers dedicated Romanian servers owned by the provider itself rather than being rented from third parties, which is always a plus for privacy. That means it’s out of reach of the Five (or Nine, or Fourteen) Eyes alliance, an agreement to collect and share intelligence between participating nations. While it has offices in Germany, CyberGhost is primarily based in Romania. Knowing where a VPN provider is headquartered is essential as the legal jurisdiction under which it operates can indicate how safe your data really is. This process can be a little hit and miss, with some servers failing to connect, but it never took more than a couple of tries to find a server that could connect without any issues. VPNs allow you to get around this issue by connecting to the streaming service via a server based in the country whose content library you wish to view – and while Netflix has stepped up its attempts to stop people doing so, during testing we were able to connect to various Netflix content libraries, as well as numerous other streaming apps, by connecting via servers around the world. This can be frustrating if you wish to stream content from your home country while abroad, or if your favourite shows are only available in another region. Streaming apps like Netflix offer region-specific content that is only available in certain areas, with geo-blocking software preventing you from accessing it from outside the region. The so-called ‘Netflix test’ is one of the most important things to consider when choosing a VPN.
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